Refund & Cancellation Policy
This policy explains when a Social Minty service order may be cancelled or refunded.
Last updated: 5 September 2026.
1. Before work begins
If you request cancellation before our team has started the profile review, onboarding analysis or preparation of your deliverables, you may request a full refund of the service fee.
2. After work has begun
Because the Starter Account Management Pack is a customised digital service, refunds may not be available once substantive work has commenced. If only a limited portion has been completed, we may review a reasonable partial refund at our discretion based on work already performed.
3. After delivery
Once the agreed digital deliverables have been substantially provided, the service is considered delivered and is generally non-refundable, except where required by applicable law or where we have failed to provide the purchased service.
4. Duplicate or incorrect payment
If you are charged more than once for the same order, contact us with the transaction details. Verified duplicate payments will be refunded to the original payment method.
5. Failed transactions
If your bank account is debited but our system does not confirm payment, first allow the payment provider/bank reconciliation period. If the amount is not automatically reversed or the order is not confirmed, email us with the transaction reference.
6. Refund processing
Approved refunds are initiated to the original payment method. Bank or payment-provider settlement time may vary after we initiate the refund.
7. How to request
Email support@socialminty.com with your name, registered email, order/transaction reference, payment date and reason for the request.